SUSPICIOUS COMPONENT SPECIFICATION SYSTEM AND SUSPICIOUS COMPONENT SPECIFICATION METHOD

摘要

PROBLEM TO BE SOLVED: To provide a suspicious component specification system and a suspicuous component specification method capable of highly precisely specifying a suspicious component being the target of exchange when the failure of this device is generated without being affected by the skill of a maintenance operator or the like.;SOLUTION: When a failure is caused in a user computer device 106, a maintenance operator portable terminal 102 acquires information representing the accuracy of a suspicious component by retrieving a database targeting all users of a suspicious component estimation system 103. When the failure is restored by using the suspicious component, the operation result is transmitted to a component information management system 104 and a user information management system 105, and the database of the component and the user is updated. The update of the mining data for specifying the suspicious components is operated based on them.;COPYRIGHT: (C)2006,JPO&NCIPI