Solution management based on a social network of devices and administrators

摘要

A system, method, and computer-readable medium are disclosed for managing an IT environment via a social network management operation. In various embodiments, the social network management operation enables an IT administrator to manage an IT environment using a social network analog. With the social network analog, IT administrators identify devices within the IT environment as friends. Additionally, in certain embodiments, events that occur in the devices which have been identified as friends by the IT administrators can be associated with an interest list. Additionally, in certain embodiments, the IT environment includes a plurality of spans of control, each of which is administered by different IT administrators.