Dialing a VOIP telephone number subject to an autodialer prohibition in a contact center

摘要

A contact center dialing a telephone number to a party, such as a debtor, may discover that the number is a VoIP number and subject to a prohibition of being autodialed. In other embodiments, a number that was subject to the prohibition of being autodialed is now discovered to no longer be subject to such prohibition. Various mechanisms defined indicate how such a prohibition associated with the number may be indicated in a dialing list and how various contact center architectures may be used to process the dialing list. In one embodiment, separate sub-systems are used to dial separate dialing lists based on whether the number is to be manually dialed or dialed using an autodialer. In another embodiment, another architecture is used to process an integrated dialing list to determine whether a number, such as a VoIP number, is to be manually dialed or autodialed.