Systems, devices, and methods for incident management interactions

摘要

Provided herein are methodologies, systems, apparatus, and non-transitory computer-readable media for interacting between a service provider system and an enterprise incident management system, that include a gateway device programmed to receive a provider method including processor-executable instructions to perform a task relating to an incident at an enterprise back-end and convert the provider method to be compatible with the incident management system. The conversion is based on a structured framework to convert a method executable in the service provider system to a method executable in the incident management system. The gateway device is also programmed to transmit the converted provider method to a server of the incident management system. The system may include a server programmed to execute the converted provider method to generate a response method and transmit the response method to the gateway device, where the response method includes data relating to performance of the task.