首页>
外国专利>
Method and apparatus for using a search engine advantageously within a contact center system
Method and apparatus for using a search engine advantageously within a contact center system
展开▼
机译:在联络中心系统内有利地使用搜索引擎的方法和设备
展开▼
页面导航
摘要
著录项
相似文献
摘要
Apparatus for operating a multimedia contact center, comprising a multimedia contact center system for handling communications sessions between an organization and its customers and obtaining media-specific information relating to the communications session, and a search engine for performing a search in relation to the obtained media-specific information, wherein the multimedia contact center system is configured to use the results from the search in handling the communications session, wherein the results may include heterogeneous material not primarily intended for session handling purposes.
展开▼