SYSTEM AND METHOD FOR DYNAMICALLY EVALUATING SERVICE PROVIDER PERFORMANCE

摘要

Systems and methods for dynamically evaluating service provider performance are provided, including constructing benchmarks for analyzing service providers against one another, which account for the characteristics of the given service provider's cases, services, patients, or clients to ensure that the benchmark contains cases, services, patients, or clients with a similar set of characteristics. Underperforming and/or overperforming service providers may be compared relative to each other, based on their performance relative to their individual benchmarks. The systems and methods provide reporting on the results for each service provider, including a report card listing observed outcomes, its benchmark outcomes, and an outlier probability. Dynamic updating of the service provider benchmarks, outlier probability, and report card occurs, as additional records appear for each service provider, wherein benchmarks may be