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COGNITIVE COMPUTER DIAGNOSTICS AND PROBLEM RESOLUTION
COGNITIVE COMPUTER DIAGNOSTICS AND PROBLEM RESOLUTION
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机译:认知计算机诊断和问题解决
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摘要
Disclosed embodiments provide techniques for automated technical support based on cognitive capabilities and preferences of a user. A user profile is obtained which includes a skill level assessment. A solution path includes one or more potential solutions for a problem. One or more solutions in the solution path are presented to a user as a potential remedy for a technical problem, based on the cognitive capabilities and preferences of a user.
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