SYSTEM AND METHOD FOR ONLINE MONITORING OF AND INTERACTION WITH CHAT AND INSTANT MESSAGING PARTICIPANTS

摘要

A method and system for on-line monitoring of electronic communications includes automatically monitoring text-based communications of chat room or instant messaging participant(s) to determine if a monitoring event, such as existence of certain factors associated with a particular exchange, for example, the exchange's participants, content, recent history, and/or tone. The existence of a monitoring event can result in predetermined action(s) being taken by the system. In certain embodiments the method comprises accessing, via a server, a conversational content set of data, learning, via the server, a pattern based on the conversational content set of data, accessing, via the server, a conversational content received from a client after the pattern has been learned based on the conversational content set of data, recognizing, via the server, the pattern in the conversational content, and taking, via the server, an action responsive to the pattern being recognized in the conversational content.