COGNITIVE SYSTEM TO ITERATIVELY EXPAND A KNOWLEDGE BASE

摘要

Aspects include creating a knowledge base that identifies experts in a set of domains. Front-end processing is provided to an issue tracking system. The front-end processing includes receiving a report of an issue related to one of the domains, and accessing the knowledge base to locate an expert in the domain. The front-end processing also includes instructing the issue tracking system to route the received report of the issue to the located expert in the domain. The issue tracking system executes on a different processor than the front-end processing. Data collected from operation of the issue tracking system is monitored, and the knowledge base is updated based at least in part on the data collected from the operation of the issue tracking system.