COMPUTER-IMPLEMENTED SYSTEM AND METHOD FOR PROVIDING ON-DEMAND EXPERT ADVICE TO A CONSUMER

摘要

Described is a computer system and computer-implemented method for providing on-demand advice through a computer communication network to a consumer. The consumer, from a network-connected computing device, makes an information request relating to an object, such as a product or service through their smartphone or computing device. The request is received by a computer server which analyzes the information request to identify at least one skill required to knowledgeably respond to the information request. The server matches the information request with an available expert having the skills required to knowledgeably respond to the information request. The computer server then sends the information request to the available expert, typically a person, who engages with the consumer through their own network-connected computing device. Once the engagement has concluded between the consumer and the expert, the server determines a price for the engagement to be remitted to the available expert.