FAULT DIAGNOSIS SYSTEM AND METHOD FOR REMOTE MAINTAIN-MANAGEMENT

摘要

The present invention relates to a failure cause tracking system and method for remote maintenance, comprising: detecting a failure by receiving an error event or failure diagnosis message, generating a transaction for the detected failure, tracking the cause of the failure by transaction By including the step of, and notifying the client terminal or the user of the diagnosis result, there is an effect that can accurately track the cause of the failure, even in a home / building network environment composed of a variety of resources.