Controlling an Interactive Voice Response menu on a Graphical User Interface

摘要

Generating control data relating to an Interactive Voice Response (IVR) menu the method comprises receiving first input data 22A for controlling an IVR system (10) which provides voice signals to be transmitted via a telephony connection, and receiving second input data 22B for controlling a content provision system (16) which provides content to be displayed via a graphical user interface (GUI). Control data 24 is generated on the basis of the first and second input data 22A, 22B and the control data 24 is stored. At least some of the control data 24 is provided to the IVR system (10) as IVR control input for use when a user accesses at least part of the IVR menu via the IVR system (10); and at least some of the control data is also provided as content control input to the content provision system (16) for use when a user accesses a representation of at least part of the IVR menu via a GUI. It provides close integration between an IVR menu and a corresponding GUI representing the IVR menu. Provision of different interactive content data parts corresponding to different types of devices enables generation of a GUI appropriate for a range of different devices, whilst based upon the same control data.