METHOD AND SYSTEM FOR RESOLVING SERVICE REQUESTS

摘要

A service request resolution system for resolving requests from customers, the system including a plan maintenance component, including one or more processors, to maintain plans that include an inventory data structure detailing inventory of a plurality of customers, an expert guidance maintenance component including a request resolution data structure including possible actions to resolve requests in respect of items of inventory detailed in the inventory data structure, and an expert guidance system, including one or more processors, operable to dynamically activate and/or deactivate components of the request resolution data structure, the activation or deactivation of components effected according to the plan of a specific customer.