首页>
外国专利>
Modeling voice calls to improve an outcome of a call between a representative and a customer
Modeling voice calls to improve an outcome of a call between a representative and a customer
展开▼
机译:对语音呼叫进行建模以改善代表与客户之间的通话结果
展开▼
页面导航
摘要
著录项
相似文献
摘要
A call-modeling system models calls in real-time, with the goal of helping users, e.g., a sales representative and/or their managers, improve and/or guide the outcome of the calls. The call-modeling system generates real-time probabilities for possible outcomes of the conversation, as well as highlight specific on-call patterns, which may be either conducive or detrimental to a desired conversation outcome. The generated probabilities and highlighted patterns may be used by the sales representatives and/or their managers to either increase the probability of a desired outcome and/or optimize for call duration with a specific outcome.
展开▼