Virtual office receptionist

摘要

Provided is an office receptionist system formed from a distributed set of system valets and a system concierge. The system valets record and pass human inquiries at various points of ingress and egress to the system concierge. The system concierge parses each inquiry, determines the type of inquiry being made, and further determines whether the inquiry provides sufficient information for the determined inquiry type. The sufficiency of the inquiry is determined from a rule set that further defines different data sources from which the system concierge obtains data elements for generating a response to the inquiry as well as the actions to perform as part of responding to the inquiry. The response is returned to the system valet originating the inquiry for playback thereon.