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Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system
Method for optimal utilization of an application-controlled queue for calls that is provided in a telecommunication system
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机译:电信系统中提供的用于呼叫的由应用程序控制的队列的最佳利用的方法
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摘要
A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.
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