Using customer profiling and analytics to understand, rank, score, and visualize best practices

摘要

Aspects of the present invention include a method, system and computer program product for understanding, ranking, scoring and visualizing customer implementation of best practices. The method includes the processor performing an accounting of metrics relating to best practices implementation categories; determining one or more formulas that assign a score to each of the metrics relating to best practices implementation categories; acquiring relative customer best practices data; determining a score for each one of the best practices implementation categories; and determining a ranking for each one of the best practices implementation categories in relation to the acquired relative customer best practices data.