CONFIGURATION FOR REMOTE MULTI-CHANNEL LANGUAGE INTERPRETATION PERFORMED VIA IMAGERY AND CORRESPONDING AUDIO AT A DISPLAY-BASED DEVICE

摘要

A configuration is implemented to receive, with a processor from a customer care platform, a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at a display-based device that is remotely situated from the customer care platform. The user query is sent from the display-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.