PERFORMING ROOT CAUSE ANALYSIS FOR INFORMATION TECHNOLOGY INCIDENT MANAGEMENT USING COGNITIVE COMPUTING

摘要

Methods and systems for performing root cause analysis for information technology incident management using cognitive computing are disclosed. A method includes: generating, by a computing device, a cache including a plurality of links between causes and solutions; obtaining, by the computing device, information about a current incident; generating, by the computing device, search keys from the information about the current incident using natural language processing; searching, by the computing device, the cache using the search keys; iteratively generating, by the computing device, new search keys using results from a previous search and searching the cache using the new search keys; and displaying, by the computing device, solutions based on results from the searching and the iteratively generating and searching.