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Computer-based systems and/or computing devices configured for root cause analysis of computing incidents using machine learning
Computer-based systems and/or computing devices configured for root cause analysis of computing incidents using machine learning
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机译:基于计算机的系统和/或计算设备,用于使用机器学习计算事件的根本原因分析
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摘要
An example method includes receiving incident data for historical incidents of downtime or interrupted service. The incident data includes identification information about one or more first computing applications, devices, or services affected by the downtime or the interrupted service. The incident data further includes timing information relating to the historical incidents and version history information of the one or more first computing applications, devices, or services. The method further includes receiving root cause data indicating a cause of the historical incidents and receiving action data indicating a corrective or preventative action taken or to be taken in response to each of the historical incidents. The method further includes training a machine learning algorithm using the incident, root cause, and action data to create a trained model configured to determine a root cause and a new corrective or preventative action for a new incident.
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