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Method and System for Implementing Customer 360 Degree User Interface Platform for Displaying Aggregated Information Associated with Customer

机译:客户360度用户界面显示与客户相关信息汇总的方法和系统

摘要

Novel tools and techniques are provided for implementing customer 360° user interface platform for displaying aggregated information associated with each of a plurality of customers. In various embodiments, a computing system might receive, from a first data source, a first set of information associated with a customer of a service provider that includes data associated with service provided to the customer; might receive, from a second data source different from the first data source, a second set of information associated with the customer; might analyze the first and second sets of information to optimize organization of data associated with the customer. Based on the analysis, the computing system might generate a user interface for displaying the customer-associated data to a service provider representative to provide the representative with a robust and holistic view of the customer and the customer's service requirements for enabling provisioning of enhanced service to the customer.
机译:提供了用于实现用于显示与多个客户中的每个客户相关联的聚合信息的客户360°用户界面平台的新颖工具和技术。在各个实施例中,计算系统可以从第一数据源接收与服务提供商的客户相关联的第一信息集合,该第一信息集合包括与提供给客户的服务相关联的数据。可能从不同于第一数据源的第二数据源接收与客户相关的第二组信息;可能会分析第一和第二组信息以优化与客户相关联的数据的组织。基于该分析,计算系统可以生成用于将与客户相关的数据显示给服务提供商代表的用户界面,以向该代表提供对客户和客户服务要求的稳健和全面的了解,以实现向用户提供增强的服务。客户。

著录项

  • 公开/公告号US2020151733A1

    专利类型

  • 公开/公告日2020-05-14

    原文格式PDF

  • 申请/专利权人 CENTURYLINK INTELLECTUAL PROPERTY LLC;

    申请/专利号US201916366978

  • 发明设计人 GURPREET SINGH SIDHU;

    申请日2019-03-27

  • 分类号G06Q30;G06F3/0482;

  • 国家 US

  • 入库时间 2022-08-21 11:24:50

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