METHODS AND SYSTEMS FOR SCHEDULING LOCATION-BASED TASKS AND LOCATION-AGNOSTIC TASKS

摘要

Methods and systems for scheduling tasks for field professionals include: receiving a set of first requests for on-site assistance from a first set of users; receiving a set of second requests for remote assistance from a second set of users; assigning a plurality of location-based tasks associated with the set of first requests to one or more field professional; receiving real-time information associated with the one or more field professional including current location; determining based on the real-time information whether the one or more field professional can complete a location-agnostic task associated with a second request after completing a first location-based task and before starting a second location-based task; and assigning the location-agnostic task to the one or more field professional.