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METHODS AND SYSTEMS FOR OFFERRING SERVICE TIMES BASED ON SYSTEM CONSIDERATION

机译:基于系统考虑的服务时间分配方法和系统

摘要

Method and systems for scheduling tasks to field professionals include: receiving a request to book a new appointment for a service, wherein the service is expected to be completed within a time period; identifying a first possible time slot and a subsequent second possible time slot for the new appointment within the time period; calculating a first scheduling cost associated with the first possible time slot and a second scheduling cost associated with the second possible time slot; enabling selection of the second possible time slot when it is determined that both the first scheduling cost and the second scheduling cost are below a scheduling cost threshold; and outputting a no-available-time-slot notification when is determined that both the first scheduling cost and the second scheduling cost are above the scheduling cost threshold.
机译:用于将任务调度到现场专业人员的方法和系统包括:接收预订服务的新约会的请求,其中该服务预计将在一个时间段内完成;以及为该时间段内的新约会确定第一可能的时隙和随后的第二可能的时隙;计算与所述第一可能时隙相关的第一调度成本和与所述第二可能时隙相关的第二调度成本;当确定第一调度成本和第二调度成本均低于调度成本阈值时,启用第二可能时隙的选择;当确定第一调度成本和第二调度成本均高于调度成本阈值时,输出无时隙通知。

著录项

  • 公开/公告号US2020210964A1

    专利类型

  • 公开/公告日2020-07-02

    原文格式PDF

  • 申请/专利权人 CLICKSOFTWARE INC.;

    申请/专利号US201916725412

  • 申请日2019-12-23

  • 分类号G06Q10/10;G06Q10/02;G06Q10/06;

  • 国家 US

  • 入库时间 2022-08-21 11:21:51

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