SYSTEMS AND METHODS FOR PRE-FILLING AND/OR PREDICTING RESPONSE DATA BY USE OF ARTIFICIAL INTELLIGENCE (AI) IN ON-LINE TARGETED SURVEYS TO CUSTOMERS TO IMPROVE THE COLLECTED SURVEY RESPONSE DATA

摘要

A system and method for embedding response data to an on-line survey when soliciting feedback through the use of an on-line survey to user about an user experience to a software application service including: sending the on-line survey with response data included to aid the user in completing the on-line survey; embedding with response data pre-filled or predicted responses to at least one or more questions in the on-line survey by using an artificial intelligence (AI) model based on historical response data to on-line surveys and the response data predicted by algorithmic solutions from a set of data points and machine data designated within the software application service; and response time of providers to resolve the user requests during the software application service; and enabling the user to selectively agree or disagree with embedded pre-filled or predicted response data.