METHOD AND SYSTEM FOR ADDRESSING USER DISCONTENT OBSERVED ON CLIENT DEVICES

摘要

A method and system for processing user feedback on client devices. Specifically, the method and system disclosed herein entail aggregating and sampling a feature set pertinent to the classification and/or prediction of user dissatisfaction with their respective client devices. Following the derivation of user discontent scores based on anomaly detection and machine learning methodologies, one or more actions may be performed to address and/or alleviate the observed user discontent.