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SYSTEM AND METHOD FOR HIERARCHICAL RELATIONSHIP MATRIX OPPORTUNITY SCORING
SYSTEM AND METHOD FOR HIERARCHICAL RELATIONSHIP MATRIX OPPORTUNITY SCORING
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机译:分层关系矩阵机会评分的系统和方法
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摘要
Systems and methods for computing communication matrices based on opportunity scoring of a plurality of network-connected user devices. In a preferred embodiment of the invention, a scoring algorithm may compute an opportunity score for future delivery of interactions comprising parameters such as a cumulative time comprising historic and real-time communication time between a client device with an agent; geographic location and distance between a client device and an agent device; a quantity of direct connections for one or more client devices associated to an agent device; a quantity of indirect connections for one or more client devices associated to the agent device; quantity metrics associated to an agent device, for example, a total number of registrations. An interaction manager then routs interactions based on scoring of agent devices.
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