PERFORMING NATURAL LANGUAGE BASED REASONING AND AUTOMATION BY TRANSFORMING A CONFIGURATION MANAGEMENT DATABASE TO A KNOWLEDGE BASE

摘要

A technique relates to natural language automation to implement service requests. An intent of a service request is determined by accessing a knowledge base, the knowledge base being configured for dynamic discovery of dependencies related to configuration items, the configuration item being among the configuration items, the configuration items being associated with concepts. An intent application programming interface (API) database comprising a specification is accessed, the specification describing parameters of APIs and associations that the APIs have with the concepts of the knowledge base. Associated parameters of an API associated with the intent of the service request are determined based on the intent API database. The API is caused to be executed to accomplish the service request.