SYSTEM AND METHOD FOR RECOMMENDING AUTOMATION SOLUTIONS FOR TECHNOLOGY INFRASTRUCTURE ISSUES

摘要

#$%^&*AU2019261735A120200604.pdf#####ABSTRACT A system and method to intelligently formulate automation strategies for technology infrastructure operations are disclosed. The system and method include analyzing infrastructure issue data from support tickets and predicting automation solutions. A costbenefit analysis is then performed on the automation solutions. Solutions can be ranked and recommended according to the cost-benefit analysis.1/10 RECEIVE SUPPORT TICKETS AND EXTRACT INFRASTRUCTURE ISSUE DATA 100 ANALYZE 102 INFRASTRUCTURE ISSUE DATA DETERMINE ISSUES THAT CAN BE SOLVED 104 BY AUTOMATION PREDICT AUTOMATION 106 SOLUTIONS FOR ISSUES THAT CAN BE AUTOMATED PERFORM COST BENEFITANALYSIS 108 RANK AND/OR RECOMMEND AUTOMATION 110 SOLUTIONS ACCORDING TO COST-BENEFIT ANALYSIS FIG. 1