System for improved remote processing and interaction with artificial survey administrator

摘要

#$%^&*AU2020202979A120200528.pdf#####ABSTRACT A system for improved remote processing and interaction with an artificial survey administrator is disclosed. The system has user-defined data storage containing lists of entities and attributes and correlation data with terms that correspond to the entities and 5 attributes. An open-ended question generation module is present that provides an open-ended question over a network to a consumer of the specific good or service located remotely from the processor, the open-ended question being directed to the consumer's experience with said good or service A consumer response module is present that (i) analyzes the text of a response received from the consumer to the open-ended question, (ii) parses the text of the 10 response into component parts, (iii) accesses the user-defined data storage containing a userdefined list of entities to determine if any component parts of the text of the response correspond to any of the list of entities, (iv) accesses the user-defined data storage containing a user-defined list of attributes to determine if any component parts of the text of the response correspond to any of the list of attributes, and (v) prompts the respondent to provide 15 information regarding any missing entity or attribute to complete the pair.1/7 Providing an open-ended 15 question to consumer regarding goods or services Receiving consumer response to open-ended question 10 Analyzing textual response to open-ended question -..o identify 25 7 - - - 7 o e edq etoso tfy 2Providing user-defined set of topics onsumner-referenced topics of related to consumer satisfaction interest regarding the goods or associated with goods and services L ce2 provided by user identifying topics of interest in user-defined set of topics not30 identified by consumer in r consumer response Providing at least one dosedended question to the consumer with respect to any member of the user-defined set of topics not Analyzing textual response to 35 identified by the consumer in the open-ended question to identfy response to the first open-ended consumer sentiment regarding question goods orservices, FIG. I