Elevator remote maintenance support system, and elevator remote maintenance support method

摘要

A system comprising a plurality of elevator control devices having identification information transmitters that transmit the properties of elevators as identification information, a terminal carried by a maintenance worker, and a center device, wherein the center device is associated with failure information and recovery procedure contents. The response table extracts the contents of the recovery procedure corresponding to the received failure information from the data storage unit stored for each attribute and the response table corresponding to the attribute information of the elevator that is the source of the failure information when the failure information is received. And an instruction information generator that generates instruction information and transmits it to the terminal.