Real-time sentiment analysis for conflict mitigation using cognative analytics and identifiers

摘要

Embodiments of the present invention disclose a method, computer system, and a computer program product for mitigating conflicts. The present invention may include receiving communication by a recipient, wherein the received communication has a communicator sentiment associated with a communicator and a recipient sentiment associated with a recipient. The present invention may also include determining the communicator sentiment associated with the communicator message. The present invention may then include determining the recipient sentiment associated with a received communicator message. The present invention may further include determining that the determined recipient sentiment does not match the determined communicator sentiment based on the received communication. The present invention may include determining an appropriate response based on determining that the communicator sentiment does not match the recipient sentiment. The present invention may include presenting the determined appropriate response. The present invention may include logging a conversation result in a database.