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Hedonic- and functionality- based consumer behaviours: an examination in the retail and tourism contexts

机译:基于快乐和功能的消费者行为:零售和旅游背景下的考察

摘要

Currently, brands are trying to win consumer???s heart but not all brands are able to make consumer repurchase their products or services, or to charge consumer a higher price. This issue has led to calls for the mechanism of supportive-brand behaviours. In this paper, I aim to understand the mechanism is what consumer construct to develop the supportive-brand behaviours. To understand this mechanism, I believe that the belief about the brands is the drivers for the brand-supportive behaviours and it stem from the hedonic and utilitarian belief about a brand. udPsychological impact of hedonic and utilitarian is well established in the marketing and behavioural literature. Following the literature on both constructs, the variation of hedonic and utilitarian measurement is found. To examine hedonic and utilitarian motivation, scholars can use attribute-based approach. The diverse research focus of hedonic and utilitarian consumption can be found. For examples hedonic motivation is related to aesthetic of products (services), value expression, entertainment, fun, enjoyment, exploration, exciting, interest and so on. Utilitarian motivation is related to need, value, effective, helpful, functional, saving, quality, convenience and so on. To account for these measurement and its results, scholars and practitioners have to be aware of this distinction. To develop the thesis I elaborated the literature on hedonic and utilitarian motivation, consumer attitudes and consumer behaviours. This thesis aims to focus on discrete dimension of hedonic and utilitarian motivation. I use the attribute-based approach to identify dimension of hedonic and utilitarian motivation. Some of dimensions in the literature are presented, selected, renamed and used to develop two thesis frameworks. The thesis addresses two pieces of research. udFirst, I explore the relationship between three brand benefits (brand functional benefit, brand self-identification, and brand aesthetic) and brand attitude strength, as well as the relationship between brand attitude strength and three behavioural intentions (WOM, repeat-purchase loyalty and willingness to pay price premium). The research also includes the mediating effects of brand attitude strength on three behavioural intentions. The research are conducted in two counties; UK, and Thailand. The results indicate that brand functional benefit and brand aesthetic have a positive impact on brand attitude strength in both countries. However, brand self-identification has no impact on brand attitude strength in the U.K. but it has a positive impact in Thailand. The mediating effects of brand attitude strength can be found in both countries. udSecond, I examine the transferability of attitude, which is based on a region to regions??? products. This research includes the mediating effects of perceptions of value for money of the products and product top-of-mind on independent variable (quality benefit and pleasure benefit) and supportive-brand behaviours. The results indicate that the quality benefit and pleasure benefit of a region have a positive impact on perceived value for money of region???s product. However, only pleasure benefit of region has a positive impact on top of mid. The perceived value for money of region???s product also has a positive impact on top-of-mind choice. Lastly, the mediating effects of perceived value for money of region???s product and top-of-mind choice are presented in this research except the indirect effect of quality benefit on supportive-brand behaviour though top of mind. Lastly, I discuss the research finding and provide managerial and theoretical contributions in the last section of this thesis
机译:当前,品牌正试图赢得消费者的心,但并非所有品牌都能使消费者回购其产品或服务,或向消费者收取更高的价格。此问题导致人们呼吁建立支持品牌行为的机制。在本文中,我旨在了解这种机制是消费者构建支持品牌行为的方式。为了理解这种机制,我认为对品牌的信念是品牌支持行为的驱动力,它源于对品牌的享乐主义和功利主义信念。 ud享乐主义和功利主义者的心理影响在市场营销和行为文学中得到了很好的确立。根据有关这两种构造的文献,发现了享乐主义和功利主义测量的变化。要研究享乐主义和功利主义动机,学者可以使用基于属性的方法。可以发现享乐主义和功利主义消费的不同研究重点。例如,享乐主义动机与产品(服务)的美学,价值表达,娱乐,娱乐,享受,探索,激动,兴趣等有关。功利动机与需求,价值,有效,有用,功能,节省,质量,便利性等有关。为了说明这些度量及其结果,学者和实践者必须意识到这种区别。为了发展论文,我详细阐述了享乐主义和功利主义动机,消费者态度和消费者行为的文献。本文旨在关注享乐主义和功利主义动机的离散维度。我使用基于属性的方法来确定享乐主义和功利主义动机的维度。提出,选择,重命名了文献中的某些维度,并将其用于开发两个论文框架。本文涉及两个方面的研究。 ud首先,我探讨了三个品牌利益(品牌功能利益,品牌自我识别和品牌审美)与品牌态度强度之间的关系,以及品牌态度强度与三个行为意图(WOM,重复购买忠诚度)之间的关系并愿意支付价格溢价)。该研究还包括品牌态度强度对三种行为意图的中介作用。该研究在两个县进行。英国和泰国。结果表明,品牌功能优势和品牌美学对两国的品牌态度强度具有积极影响。但是,品牌自我识别不会影响英国的品牌态度,但会对泰国产生积极影响。品牌态度强度的中介效应可以在两个国家找到。第二,我研究了态度的可转移性,它是基于一个地区到另一个地区的???产品。这项研究包括对产品的价值感和产品的最高价值观念对自变量(质量收益和愉悦收益)和支持性品牌行为的中介作用。结果表明,一个地区的质量收益和愉悦收益对该地区产品的感知物有所值产生积极影响。但是,只有地区的享乐才能对中端产生积极影响。该地区产品的物有所值的感觉也对最重要的选择产生了积极的影响。最后,本研究提出了地区产品的物有所值和最高优先选择的中介作用,除了质量利益对支持品牌行为的间接影响是最重要的。最后,在本论文的最后一部分中,我将讨论研究发现并提供管理和理论上的贡献

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    Rattanapituk Sirirat;

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