Impact of the Intensive Program of Emotional Intelligence (IPEI) on middle man-agers’ emotional intelligence

摘要

Background: This study aimed to evaluate the effect of the Intensive Program of Emo-tional Intelligence (IPEI; Fernández, 2015) on middle managers’ emotional intelligence, as this variable may have a significant impact on personal satisfaction, task performance, and work environment. Method: The intervention was applied on work team supervisors from a big call center, as it is an overlooked sector in this topic. Two-hundred and eighty-two supervisors from a Spanish multinational Madrid-based company (51.4% males and 48.6% females) participated in this study. Participants were assigned to the experimental group (n = 190) or the control group (n = 92) by availability, according to management decision. All supervisors filled in two questionnaires to evaluate the differ-ent components of intrapersonal emotional intelligence (i.e., attention, clarity, and repair; TMMS-24; Fernández-Berrocal, Extremera, & Ramos, 2004) and cognitive and affec-tive empathy (i.e., perspective taking, emotion understanding, empathic joy, and person-al distress; TECA; López-Pérez, Fernández, & Abad, 2008). Results: The findings showed an increase in the studied variables for the experimental group. Conclusions: The obtained results support middle managers’ training on emotional competences through short, efficient, and economic programs, and it was discussed potential limita-tions and implications of the obtained results.