Understanding user satisfaction evaluation in low occupancy sustainable workplaces

摘要

This paper presents the findings of a post-occupancy evaluation (POE) applied to a buildingudin the UK. The design of the building was generated through an externally funded research projectudover two years from 2005 to 2007. The construction of the building was completed in 2010.udAfter a period of occupancy, a POE of the building was carried out in 2015. The POE offeredudan opportunity to investigate the effect of occupant behaviour on the performance of the buildingudand their level of comfort and satisfaction. We adopted a field survey method to evaluate the comfortudand satisfaction of users by asking them a series of questions to analyse how they felt in differentudparts of the building throughout the course of the year. In our analysis, the users were promptedudto provide a subjective measure of the building regarding a range of internal conditions such as airudtemperature, humidity, air movement, air quality, daylight, artificial light, and noise. The analysisudsupports the notion that in naturally-ventilated buildings some users may find the building to beudhot in summer while cold in winter. The high level of control the users have over the operation ofudthe building contributes to their comfort and satisfaction. The users demonstrated a tendency to beudsatisfied despite environmental factors and to forgive some aspects of the building which are notudperforming as they should. The paper offers a perspective on statistical user satisfaction in a lowudoccupancy building and attempts to explain the role of workplace wellbeing on occupant perceptionudof comfort in this case.