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The Moderating Role of Leader–Member Exchange in the Relationships Between Emotional Labor and Burnout in Clinical Nurses

机译:领导成员交流在临床护士中情绪劳动与倦怠关系中的调节作用

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摘要

Purpose: This study aimed to identify the moderating effect of leader–member exchange in the relationship between emotional labor and burnout among clinical nurses. Methods: A cross-sectional study design was used. Participants were 170 registered nurses working in the general wards of two tertiary hospitals in Seoul, South Korea. The data were collected through convenience sampling using self-report measures of emotional labor, leader–member exchange, and burnout. The data were analyzed using hierarchical multiple regression. Results: Data from 165 nurses (response rate 97.1%) were utilized. The mean age of the participants was 28.42 years (SD = 5.43), and their mean years of experience as a nurse was 5.80 years (SD = 5.51). First, emotional modulation efforts in their profession and patient-focused emotional suppression (both factors of emotional labor) showed significant negative and positive effects, respectively, on burnout. Second, leader–member exchange showed a significant negative effect on burnout. Finally, when controlling for marital status and work unit, leader–member exchange had a moderating effect on the relationship between burnout and the two aforementioned factors of emotional labor. Conclusion: The results of this study suggest that as a way to reduce burnout, institutional support to enhance leader–member exchange should be established for nurses who are experiencing emotional labor. Keywords: burnout, emotional labor, leadership, nurse
机译:目的:本研究旨在确定领导者汇率交流在临床护士中情绪劳动与倦怠之间关系的调节效果。方法:使用横截面研究设计。参与者是在韩国首尔两级医院的普通保险中工作的170名注册护士。通过使用自我报告的情感劳动,领导成员交流和倦怠的自我报告测量来通过方便采样来收集数据。使用分层多元回归分析数据。结果:利用165名护士(响应率97.1%)的数据。参与者的平均年龄是28.42岁(SD = 5.43),其平均年代的经验是5.80年(SD = 5.51)。首先,在他们的职业和患者的情感抑制(情绪劳动的两种因素)中,情感调制努力分别在倦怠中分别表现出显着的负面和积极影响。其次,领导者 - 成员交流对倦怠表现出显着的负面影响。最后,在控制婚姻状况和工作单位时,领导者 - 成员交换对倦怠和情绪劳动的上述两个因素之间的关系的调节作用。结论:本研究的结果表明,作为减少倦怠的方式,应为正在经历情绪劳动的护士建立加强领导者交流的机构支持。关键词:倦怠,情感劳动,领导力,护士

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  • 作者

    Eun Kyung Lee; Eun Joo Ji;

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  • 年度 2018
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  • 原文格式 PDF
  • 正文语种 eng
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