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Managing the expatriation cycle : ideals and realities : a case study of the Norwegian mncs Jotun and Statoil

机译:管理移居国外的周期:理想与现实:以挪威跨国公司佐敦和挪威国家石油公司为例

摘要

Expatriation represents considerable costs for multinational companies (MNCs) today. But they also represent a source of multiple benefits. These benefits are, however, highly intangible and to measure to what extent they are realised is a difficult exercise. One way to ensure that companies extract as most benefits as possible from their expatriation processes is to manage an efficient and effective set of HRM practices.Academics have suggested a number of techniques that aim at assuring the adaptation of best HRM practices. These are what we call “the ideals”. But do MNCs today follow the recommendations of the scholars? This thesis analyses “the realities” of the HRM practices in two Norwegian MNCs, Jotun and Statoil. The analysis is followed by a discussion about whether it matters if the observed reality deviates from the academic ideals, and what MNCs can do to be closer aligned to academic best practise.When analysing the HRM practises at the different stages of the expatriation cycle, deviance from the ideals are observed on a number of areas. Four key issues are identified to have particularly strong implications for performance. Firstly, relatively small resources are given to spousal support, such as job hunting services, during the assignment. Secondly, there is reportedly an insufficient degree of expatriate follow-ups by HR. Thirdly, the performance management systems are not appropriate for measuring expatriate performance. Fourthly, there is an unstructured and ad-hoc driven approach towards repatriation.It is suggested that the MNCs studied can improve the way they manage their expatriates by adopting academic ideals on six distinct areas: The recruitment process, expatriate and family support, communication between HQ and subsidiary, performance management, the repatriation process and the knowledge transfer upon repatriation.
机译:如今,外派人员为跨国公司(MNC)带来了可观的成本。但是它们也代表了多种利益的来源。但是,这些好处是无形的,要衡量它们在多大程度上实现是一项艰巨的任务。确保企业从其离职过程中获取最大利益的一种方法是管理一套有效的人力资源管理实践。学术界提出了许多旨在确保最佳人力资源管理实践适应性的技术。这些就是我们所谓的“理想”。但是今天的跨国公司是否遵循学者的建议?本文分析了两个挪威跨国公司Jotun和Statoil的人力资源管理实践的“现实”。分析之后讨论的是,观察到的现实是否偏离学术理想是否重要,以及跨国公司可以采取什么措施使其更接近学术最佳实践?在分​​析移居国外不同阶段的人力资源管理实践时,存在偏差在许多领域都观察到了理想的情况。确定了四个关键问题,它们对性能有特别强烈的影响。首先,在任务期间,相对较少的资源用于配偶支持,例如求职服务。其次,据报道,人力资源部没有足够的外派人员后续行动。第三,绩效管理系统不适用于衡量外派人员的绩效。第四,有一种非结构化,即席驱动的遣返方式,建议所研究的跨国公司可以通过在六个不同领域采用学术理念来改善其管理外派人员的方式:招聘过程,外派人员和家庭支持,总部和子公司,绩效管理,遣返流程以及遣返后的知识转移。

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