U.S. Patent and Trademark Office Customer Satisfaction Report, 1998

摘要

Providing high quality services to our customers continues to be one of the top priorities of the Patent and Trademark Office. Each of our major business areas, which include Patents, Trademarks, and Information Dissemination, has established customer service standards based on input from our customers. We continue to evaluate our progress against these standards by regularly contacting and interacting with our customers. This year, for the third time, we are publishing our Customer Satisfaction Report which outlines our standards and the results of our performance against these standards. This year we are also reporting the results of surveys for the key products and services of our Information Dissemination Organization which had very favorable overall satisfaction rates.