Organizational Results, Annual Report - Fiscal Year 2010, July 1, 2009 - June 30, 2010

摘要

Much like a roadmap, organizations need foundational documents to guide activities from long-range planning to daily business decisions. At MoDOT, those are the Value Statements and the Tangible Results. This past year, Organizational Results worked with department managers to revisit these two organizational documents. The Value Statements and Tangible Results were first established in late 2004. The Value Statements are brief sentences describing how department employees will interact with each other and the public. The Tangible Results are key deliverables that MoDOT customers expect as the agency pursues its mission. During January 2010, Organizational Results hosted five focus groups to review both documents with managers from the districts and Central Office. The review involved determining if the documents still accurately reflect MoDOTs business and whether additions or edits were needed. The input from the manager focus groups was combined, condensed and clarified before being presented to department executives.