Telecommunications for Concerned Citizen Involvement: Consumer and Agency Attitudes Toward Consumer Involvement and the Agency Early in a Statewide Consumer Involvement Project

摘要

Of special concern in any communication process are the basic attitudes of the communicants both toward each other and toward their mutal task. In this study a variety of different attitudes are explored among the four groups of participants in the project, Telecommunications for Concerned Citizen Involvement. The four groups surveyed were the Rehabilitation and Visual Services (RVS) Administration, RVS counselors and supervisors serving as local Facilitators, consumers serving on the Consumer Advisory Board and consumers serving on local Task Forces. The four groups were surveyed early in their participation in the project using the Consumer Attitude Questionnaire (CAQ). The results of the survey are reported and discussed in terms of the absolute value of the means ratings for each of the four groups and the partitioning of the group mean ratings into homogeneous subsets using Duncan's New Multiple Range Test.