The Use of Reference Checks for Selection

摘要

The paper examines the use of reference checks as a selection method. It tries to present an objective review of the method rather than to make specific recommendations. Two possible uses for reference checks are identified: to verify information supplied by the applicant, and to obtain evaluations of the applicant's past educational or work performance for use in predicting job performance. The advantages and disadvantages of different methods of conducting reference checks are presented. Included in this are various methods of contacting people (in writing, by telephone, and in person) and of structuring the request for information (from the open-ended request to the forced-choice questionnaire). Data is presented on the question of who and how many people to contact, as well as on the related topic of how to reduce the tendency of people to give overly positive information. The type of information typically requested is given, as is information on what questions should and should not be asked. The topics of reliability, validity, and adverse impact are covered.