Organization Development Model: Work and Leadership Development in a Bank Organization

摘要

The main objective of the study was to create a model for organization development in Postipankki's Helsinki Payment Service Center. The study is divided into four parts which are Theoretical Frame of Reference, Analysis Model, Organizational Analysis, and Development Strategy. The Analysis Model and the Development Strategy were formulated on the basis of the Theoretical Frame. The theoretical part lies upon three basic factors of an organization - Structure, Leadership and Employee Skills. The Analysis Model divides the organization into three levels: strategic, tactical and operational. Environment, productivity and well-being were analyzed with basic organizational factors. The Payment Service Center was evaluated as a whole on the strategic level. Only the Recording Department was considered on the tactical and the operational levels. The Analysis Model can also be used when analyzing other organizations. The main objective of the Development Strategy is to bring about a Development Process that will proceed productivity and well-being in the Payment Service Center. The Structure, the Leadership and the Employee Skills are developed at the same time. The Development Strategy consists of development projects and the principals of development work.