Report of results of benchmarking survey of central heating operations at NASA centers and various corporations

摘要

In recent years, Total Quality Management has swept across the country. Many companies and the Government have started looking at every aspect on how business is done and how money is spent. The idea or goal is to provide a service that is better, faster and cheaper. The first step in this process is to document or measure the process or operation as it stands now. For Lewis Research Center, this report is the first step in the analysis of heating plant operations. This report establishes the original benchmark that can be referred to in the future. The report also provides a comparison to other organization's heating plants to help in the brainstorming of new ideas. The next step is to propose and implement changes that would meet the goals as mentioned above. After the changes have been implemented the measuring process starts over again. This provides for a continuous improvement process.