Success or Failure of Management Information Systems: A Theoretical Approach

摘要

Work has been done by various disciplines to address the reasons why modern, computerized management information systems either succeed or fail. However, the studies are not based on a well-defined conceptual framework and the focus has been narrow. This report presents a comprehensive conceptual framework of how an information system is used within an organization. This framework not only suggests how the use of an information system may translate into productivity improvements for the implementing organization but also helps to identify why a system may succeed or fail. A major aspect of the model is its distinction between the objectives of the organization in its decision to implement an information system and the objectives of the individual employees who are to use the system. A divergence between these objectives can lead to system underutilization or misuse at the expense of the organization's overall productivity. (ERA citation 12:026368)