Planning and Implementing Total Quality Management in an Air Force Service Organization: A Case Study.

摘要

The purpose of this study was to describe and assess the design of Air Force Acquisition Logistics Center's (AFALC) strategic plan for implementing Total Quality Management (TQM). Documentation of such implementation methods can provide useful crossfeed to other services organizations attempting similiar efforts. The following research questions were addressed to present the case in a useful context for interpretation: (1) What is TQM and how will it be implemented in AFALC; (2) How can the quality of service organizations be improved and what techniques may be useful for this purpose; (3) How does the environment at AFALC differ from most Air Force organizations implementing TQM and what obstacles must it overcome; (4) How important is strategic planning to the success of implementing programs and what key elements are critical to effective strategic planning; and (5) How can this case study benefit other organizations implementing TQM or another quality program. Theses. (RRH)