In the past, companies plotted out routes manually, often by pushing pins into a map on a wall. Today, many companies use routing software and electronic route optimization tools that help make routes as efficient as possible.One of the biggest challenges for a field service company is planning the most efficient route to service customers so it minimizes drive time and maximizes production time. However, once routes are planned, there are emergency calls, sick technicians, technician vacations, customers calling to change appointments and other headaches that come into play.
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