Service friendly = sales - Wise OEMs pay attention to serviceability

摘要

The commercial lawn and garden equipment market exceeds USD2 billion, and that doesn't include utility, light construction and landscaping equipment. When a market is that large, it pays to keep customers happy. One of the ways OEMs do this is by making the equipment easy to service. "Machine serviceability for any commercial application is key," says Bill Harley, president and CEO of the Outdoor Power Equipment Institute (OPEI). "Lawn, garden and landscape contractors run their equipment every day for long hours during the busy season - it's how they make their money. They put high demands on the equipment and the manufacturers, insisting upon quality, reliability and serviceability in the products they buy."