SALES SUPPORT USING COMPUTER-BASED TOOLS SUCH AS A WEBSITE, ONLINE ENGINEERING PROGRAMS AND AN ONLINE SHOP

摘要

It is possible for vendors with a wide-ranging line to serve the global market for elevator components only with the support of expert advise and consulting. An essential aspect here is that, in addition to face-to-face consulting, the customer have access at all times to current product information, technical descriptions and certificates. Elevator assemblers today no longer seek just individual components; they expect their supply partners to provide system competence and in-depth consulting. Only in this way can good and complete elevator planning be effected, always in close dialog with partners. This begins with defining the project together with the customer, on site, and concludes with providing a technical help desk to field questions about commissioning and troubleshooting, Being able to access the staff by phone, fax, e-mail and cellphone are among the standard tools used by any sales organization that operates at global scale.