As more companies realize just how fragile the links in a global supply chain actually are, risk mitigation moves from a low-level to a high-level priority. "To cope with largely unpredictable events, leading companies make supply chain investments to ensure goods continue to flow despite major disruptions," says Patrick Connaughton, senior analyst with Cambridge, Mass.-based Forrester Research. Connaughton says leaders know the key to success is establishing day-today processes that can scale in times of crisis.
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