Compassion is the key-Steve Trenchard argues that the NHS has to start valuing managers with people skills rather than target-hitting abilities

摘要

THE FRANCIS report into the failings at Mid Staffordshire NHS Foundation Trust was published on my fourth day as chief executive at Derbyshire Healthcare NHS Foundation Trust.Since then, I have reflected on the leadership challenge and whether it constitutes a 'wicked problem'; that is one that is multilayered and has multiple interdependencies and complexities (Grint 2010) for the wider NHS leadership community. I have also considered the importance of our scientific understanding of compassion in introducing cultural change in the NHS.Using the framework and criteria of wicked problems, as applied to health care, I concluded that the NHS does have such a problem, especially in light of the Francis report