REMOTE MAINTENANCE OF LASER CUTTING, PRESS BRAKES, POWDERED METAL PRESSES

摘要

Providing service and support to 13,000 U.S.-based customers could be daunting for Cincinnati Incorporated (Harrison, OH), but the company provides maintenance services via an Internet-based solution that connects technicians directly to customers' networked controls. Team Viewer is a remote-access application that allows Cincinnati technicians to view a machine's PC-based control as though they are right in front of it. "This tool allows us to access the machine's control and see what the user sees," said Kirk Strohman, a service manager for Cincinnati Incorporated. "We can take control to investigate, trouble-shoot and often remedy the issue without a service visit. This dramatically shortens downtime for shops, saves us time and eliminates travel expenses."